Customer Service Officer
Nottinghamshire County Council Catering & Facilities Management Department are looking to recruit a Permanent 37 hour per week Customer Service Officer for Newark Bus Station. You will be working as part of a Facilities Team who look after the security & cleaning of the Bus Station Site and support members of the public (bus station users) and bus operators on a daily basis.
The post does include an element of lone working.
Duties will include the security of the building (alarms and key holding), cleaning and caretaking related work and communicating with members of the public / bus operators in order to share information and assist bus station users in their travel requirements.
The bus station is open to the public between 7.00m and 7.00pm 6 days a week (Monday to Saturday) the station is also open on Good Friday.
You will be required to work across these hours on a rotating shift system, to ensure required staffing levels are achieved. The shift pattern is as follows; 6.45am to 1.15pm & the alternative shift is 12.45pm to 7.15pm. Monday to Saturday.
You will have demonstrated high levels of customer care as daily communication with members of the public and bus operators is a vital part of this post. In addition, experience of working within the area of Site Management and Security is also important. Previous experience of working at Bus Depots or within the area of transportation is also desirable.
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.
Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.
Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
This vacancy is closed to applications.