Complaints Investigator and Mediation Officer

Are you interested in helping the Council demonstrate fairness, transparency and accountability? Complaints, Investigators and Mediation Officers (CIMOs) have an important part to play in this.

We are looking for an experienced, energetic and tenacious team member who has the ability and commitment to fulfil the wide remit of this role which covers complaints across all areas of Council services.

 We are looking for someone with the following skills and experience:

• Excellent interpersonal and communication skills
• Sound analytical skills
• Management of your own caseload and be responsible for the judgments applied in individual cases
• Recent experience of managing a varied caseload and working to deadlines
• A proven track record of producing high quality written work and a good attention to detail
• The confidence to challenge managers constructively in appropriate cases
• Resilience and a positive approach to teamwork

Current experience of local authority complaint handling, with evidence of handling complex, adult and children’s social care complaints would be a real advantage.

The Complaints and Information Team is based at County Hall and you will be working in a supportive and flexible team which has a central role.

For further information about the post or for an informal discussion please contact Jo Kirkby, Team Manager on 0115 9772821 or Laura Mulvany Law, Senior Complaints Practitioner on 0115 9772788