Registrar

The County Council’s Registration & Celebratory Service aims to deliver the best possible experience to those officially registering life’s most significant events such as birth, death, marriage, civil partnership or gaining citizenship. These are the daily duties of a Registrar, but alongside these you will enhance the customer journey by providing services such as ’Tell Us Once’ for death registrations. In addition, you will be required to deliver statutory ceremonies of marriage and civil partnership, plus a wide range of non-statutory services for those celebrating other milestone occasions such as renewal of vows and child naming.

Accuracy, attention to detail and empathetic skills are essential to work in this field of registering life events precisely and sensitively, but above all you must enjoy working with people experiencing both the emotional high and low points in life.

The Central area provides service points in Mansfield, Sutton-in-Ashfield, Eastwood and Hucknall. The regular work ‘base’ will be allocated according to business needs, but initial training will be mainly conducted at Mansfield office. On appointment you will quickly be required to fulfil practitioner duties in our busy frontline registration offices, therefore previous experience is highly desirable though not essential. Once training is complete you will be required to work flexibly across all four offices as necessary. You must also be willing to work weekends and Bank Holidays as required on a rota basis, have a full valid driving license and regular use of a vehicle.

You need to demonstrate the relevant NCC corporate competencies and have particular skills to be:

• Incredibly accurate, with an exceptional attention to detail
• Confident in your ability to sensitively and accurately register births, deaths, marriages, civil partnerships and citizenships
• Able to follow high level, complex legal guidelines and procedures
• Competent in the use of a wide range of IT and digital systems
• Approachable, courteous, tactful, enthusiastic, energetic and innovative
• Used to dealing with the pressures of a diverse workload and deadlines, whilst responding flexibly and quickly to changing priorities
• Confident in public speaking and able to command the attention of large groups of people
• Setting a personally high standard of customer service
• An experienced communicator, able to build and maintain relationships in both one to one and group situations
• Exceptionally organised
• Assertive when required

We offer a busy, varied and inherently rewarding position, so if you think this may be the job for you, we welcome your application.

We are happy to accept applications from those who wish to work part time. When applying, please confirm if you are applying for a full time or part time position when answering the shortlisting criteria.

The Registration Service is keen to have a more representative and diverse workforce and would welcome male applicants and those of black and minority ethnicity as we are underrepresented in those and other key areas.