Service Desk Assistant Level 3 - 1st line
Nottinghamshire County Council is looking for a motivated and successful Service Desk Analyst to join them and to help shape and provide support to the County Council’s ICT users.
Reporting to the Service Support Desk Supervisor based in the ICT Service, Trent Bridge House Nottingham. You will have an excellent telephone manner and be able to communicate with both customers and colleagues. You will have strong analytical skills and be able to pick things up quite quickly as well as having good problem solving skills.
The role is technically challenging and requires the ability to adapt to new ideas and technologies whilst providing the highest level of support.
Ideally experienced in the following;
•Windows 7 / 8 / 8.1 / 10
•Active Directory
•MS Exchange administration / Support
•Microsoft products MS Office / Lync / Sharepoint / System Centre
•Remote control software
•Creating user accounts
•Working in an ITIL environment
•System Centre Service Manager (for call logging)
This role would be fantastic for someone with solid 1st Line Support experience who is looking to join an innovative organisation providing a range of ICT services whilst being at the forefront of emerging technologies.
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.
Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.
Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
This vacancy is closed to applications.