Customer Service Technical Specialist
The Customer Service, Design and Build Team is looking for a passionate Technical Specialist to join their established build team.
This is an exciting opportunity to join a dynamic, agile team that never stands still. It’s busy every day, and every day brings new challenges and a need for creativity and innovation.
You will be part of a team, hugely committed to improvement and making changes that make it easier for residents to contact us and slicker and more efficient for staff and departments. You’ll need to have a collaborative style and approach and a proven track record in:
- Implement and support effective technical solutions
- Confidence and hands on experience with a range of contact centre technology
- Coaching and mentoring staff
- Working within and supporting a busy operational, front line service
You will also need to be flexible and have the ability to motivate their self-learning and development when using systems.
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.
The County Council welcomes applications from all, irrespective of gender, marital status, disability, race, age or sexual orientation.