Money Advice Worker

Fixed Term
Full Time
Initially fixed to 31st March 2022, however we hope to be able to extend this contract subject to continued funding.
Citizens Advice Sherwood & Newark, 5 Forest Court, Ollerton, Castle House, Newark, NG22 9PL
Fully qualified salary - £23,080 (Plus 6% contribution to employer pension scheme)

To work 37 hours per week, remote working would be considered.

Citizens Advice Sherwood & Newark has been providing free specialist debt advice for people in Newark & Sherwood  for several years as part of a national programme funded by the Money Advice and Pensions Service (MAPS). Our goal is to reach out to individuals and families struggling with debts and provide them with tailored advocacy, advice and support to help them overcome their crises and prevent them from falling into similar situations again.

We have an exciting opportunity for an experienced Money Advice Caseworker to join our successful Money Advice team. You will provide a full range of debt advice and an opportunity to empower clients through face-to-face, telephone and digital communication channels, acting for clients where necessary to provide positive outcomes.

If you have debt advice experience, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

As an experienced Money Advice Caseworker you will have the ability to:

  • Provide specialist casework covering the full range of debt advice.
  • Work to  targets in line with the criteria set by the funder.
  • Act for the client where necessary by compiling financial statements, negotiating, drafting, writing  letters and telephoning.
  • Negotiate with third parties as appropriate.
  • Ensure income maximisation through the take up of appropriate benefits.
  • Assist clients with other related problems where they are an integral part of their   case and refer to other advisers or specialist agencies as appropriate.
  • Ensure that all casework conforms to Money and Pensions Service/Financial Conduct Authority standards and the Advice Quality Standard.

For more information and an application pack contact: email chrispass@sn-ca.org.uk or tel 01623 861769 (Please note: CV’s not accepted).

Trainee option considered - please contact jackieinsley@sn-ca.org.uk for more information.

Closing Date: Monday 23rd August 2021 at 10am.

Interview date : Thursday 26th August 2021 (at the Ollerton Office or via video link).

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to National Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.

This vacancy is closed to applications.