Apprenticeship Customer Service Advisor Level 1 (Senior Advisor)

24 August 2017
Fixed Term
Full Time
37
12 months
Mercury House, Little Oak Drive, Annesley Business Park, Notts, NG15 0DR
Resources
tbc
£21,962 - £24,964

This post has been identified as being suitable for Nottinghamshire County Council’s Apprenticeship Scheme.


In order to apply for this post you must be willing to undertake training against an appropriate Apprenticeship Standard that will be delivered by an approved training provider.

Apprenticeships are open to all ages and abilities and are designed to encourage people who may not have the necessary experience or qualifications to access employment.

An exciting opportunity to join our dynamic management team working at the Customer Service Centre in Annesley. We are looking for a Senior Advisor to assist the Customer Service Centre Team Leaders in managing and supporting a team of advisors, ensuring the highest standards of customer care are achieved and the quality of information and advice is maintained.

Dealing with customers at the first point of contact wherever possible, across all channels, telephone, email, mail, self-service and face to face, whilst ensuring services interface seamlessly with ‘back office’ departments. You will build and maintain close working relationships with colleagues both internally and externally to enable the delivery of integrated services.

In addition, you will play a key role in the continued development of a growing customer service team and you will have the expertise to ensure we continue to meet and exceed customer expectations.   This will be a demanding role and you will be a dynamic individual who is able to hit the ground running.

You’ll be flexible, adaptable and able to work shifts on a rota basis between 8am and 8pm and some Saturday mornings.

Interviews will be held in September 2017 at Mercury House.

For an informal chat or for additional information on the role please contact:-

Claire.laizans@nottscc.gov.uk

Carolyn.bell@nottscc.gov.uk

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.

If you have previously started an application form for this vacancy, please login and select “Your applications” by clicking on the dropdown at the side of your username, then select the relevant vacancy to continue with your application.

This vacancy is closed to applications.