Service Manager (2 posts)

Customer Services, Welfare Rights
Part Time
Citizens Advice Broxtowe and Citizens Advice Sherwood & Newark, Ground Floor, Council Offices, Foster Avenue, Beeston, Nottingham NG9 1AB
Broxtowe - 30 hours per week, Sherwood & Newark - 24 hours per week (both posts over 4 days/week)
£26,000 per annum pro rata

Citizens Advice Broxtowe and Citizens Advice Sherwood and Newark (Registered Charity Nos. 1077828 and 1112930) are working in partnership by recruiting for two new roles designed to manage our day to day advice services, maintaining high quality standards and delivering excellent customer service.

We are looking for proactive, experienced Managers who will be responsible for service delivery to our clients and managing a team of staff and volunteers. You will be involved with the development and implementation of new services including recruitment and collaboration work with partners. Experience of successfully managing change and meeting targets is essential to this role. This is an opportunity to join successful management teams and develop future services for the needs of our clients and the communities we serve.

You will have:

  • Ability to plan and work effectively under pressure
  • Experience in managing people and performance
  • Experience in successfully meeting targets and delivering a high quality service
  • Ability to develop and deliver effective organisational change
  • Ability to work proactively with stakeholders
  • A flexible approach to work and travel, occasional out of office hours working will be required.

If you would like an informal discussion about the role please email Sally Bestwick, Chief Executive of Citizens Advice Broxtowe, with your contact details

To download an application pack please visit our website: Please state on the application form which location you are applying for. CVs are not acceptable. No agencies.

Closing date: Wednesday 17 July 2019. Interviews: w/c 29 July 2019.   

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This vacancy is closed to applications.