Cost Of Living Outreach Adviser

Fixed Term
Full Time
Initially a 12 month fixed term contract but renewable subject to funding
Newark & Sherwood District, NG22 9PL and NG24 1BY
Salary: £21,189 - £24,054 (depending on experience) per annum (plus 6% pension contribution)

37 hours per week (Job Share and/or Part Time hours considered) 
(will be required to work flexible hours including some evenings)

This is an exciting new opportunity for someone with the motivation and skills to meet the new demands arising from cost-of-living pressures. We are looking for an enthusiastic, reliable and confident person to join our Casework Team. You will have a focus on local needs, with flexibility to take our service out across the District, to get the right help to people facing barriers because of marginalisation or vulnerability.

The Outreach Adviser will provide face to face, telephone and digital information, advice and support to local people on Social welfare law at generalist-level (including Benefits, Debt, Housing). This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.

As this is a busy and varied role, delivered mainly in outreach settings in rural locations,  it is essential that you can work under your own initiative; are extremely well organised with excellent attention to detail, be flexible and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need.

Applicants need to be:
- Experienced in an advice agency or similar setting 
- Computer-literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently and from a variety of community based locations including Home visits where necessary (with full risk assessment)
- Prepared to offer some out of hours advice when required

Initially this is a one year contract; the training and experience gained in post will position the successful candidate well for future opportunities where funding allows.

If you wish to apply you can download the application and pack below, email chrispass@sn-ca.org.uk or telephone 01623 861769 (leave your name and email address).

Please note: CVs are not accepted/No Agencies).

Closing date: 12 noon, Thursday 13th April 2023.
Interview Date: Thursday 20th April 2023.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to National Citizens Advice.All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice Annual Report

This vacancy is closed to applications.