Customer Service Officer

9 October 2022
Full Time
Retford Bus Station, Beardsalls Row, Retford, DN22 6JX
£19,650 - £20,444 per annum

You have the opportunity to work at Retford Bus Station as a Customer Service Officer. You will be working as part of a Facilities Team who will be looking after the Bus Station site and supporting members of the public (bus station users) and bus operators on a daily basis.  

 Duties will include the security of the building (dealing with onsite issues, alarms and key holding), cleaning, managing contractors on site and general management of the site on a day-to-day basis.

 The post will work as a 2-shift pattern, switching each week. The hours of duty for the first shift pattern will be 6.30am to 1pm, the second pattern will be 12:40pm to 7:10pm. Retford Bus station operates 6 days per week. You will be required to work the shift patterns mentioned over 6 days Monday to Saturday.

 You will have demonstrated high levels of customer care, as daily communication with members of the public and bus operators is a vital part of this post. In addition, experience of working within the area of Site Management and public transport environments is also desirable but not essential.

 If you have any further queries about the post, please feel free to contact me via email on

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.

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This vacancy is closed to applications.