Service Manager ASDMs
Nottinghamshire County Council has a great reputation for its digital services. We embrace the latest technologies and build strong teams and partnerships in order to deliver leading edge technology and digital services to our citizens, staff and partners.
We have recently transformed our ICT delivery approach, adopting Agile practices, embedding DevOps and ITIL4 principles across our operation, with service improvement at the heart of what we do. We are now looking for an enthusiastic, experienced Service Management professional to take our approach to the delivery and management of our SLAs with Alternative Service Delivery Model (ASDM) partners to the next level. You will work with other Service Management colleagues to help us to leverage the value of our extensive partnership arrangements with a diverse range of leading technology and digital specialist providers to deliver the highest quality integrated services to our citizens, staff, partners and customers.
You will be an experienced Service Manager, ideally with ITIL/Agile Service Manager qualifications and a demonstrable track record of delivering value and improved services. You have achieved this through your expert management of partnerships and contractual arrangements with a diverse range of suppliers. You are excellent at building and maintaining productive relationships, anticipating challenges, managing and mitigating them. You understand incident, problem and risk management, can juggle priorities and know how to balance customer demand and partner needs in order to secure the best service outcomes for all.
If this sounds like you, we’d love to hear from you
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.
Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.
Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
This vacancy is closed to applications.