Customer Service Officer

23 June 2021
Fixed Term
Full Time including some weekends
6 months
Newark Bus Station, Lombard Street, Newark, Nottingham NG 24 1XP
£10.01 - £10.41 per hour

The successful candidate will have an opportunity to work at the Newark Bus Station as a Customer Service Officer. The post holder will be working as part of a Facilities Team who will be looking after the Bus Station Site and supporting members of the public (bus station users) and bus operators on a daily basis.

Duties will include the security of the building ( alarms and key holding ) , cleaning and caretaking related work  and communicating with members of the public/ bus operators in order to share information and assist bus station users in their  travel requirements.

The bus station is open between 7.00m and 7.00pm Monday to Saturday. The successful post holder will be required to work across these hours on a rotating shift system to ensure required staffing levels are achieved. The shift pattern is as follows; 06:45am to 1:15pm & the alternative shift is 12:45pm to 7:15pm.

Successful applicants will have demonstrated high levels of customer care as daily communication with members of the public and bus operators is a vital part of this post. In addition, experience of working within the area of Site Management and Security is also important. Previous experience of working at Bus Depots or within the area of transportation is also desirable.

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being a Stonewall Top 100 employer as well as being accredited as a Disability Confident Organisation. Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, age or sexual orientation.

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