Customer Support Officer

1
30 March 2023
Fixed Term
Full Time
12 months
The Piazza, Little Oak Drive, Sherwood Business Park, Annesley, Nottingham, NG15 0DR
Chief Executive's
£21,575 - £22,369 per annum

Could you be part of a dynamic team of Customer Service professionals? We are seeking to recruit a  Customer Support Officer to join the Customer Support Team at Nottinghamshire County Councils Customer Service Centre. The Customer Support Team provide day to day administrative support and fulfilment to the whole of the Customer Service Centre and are responsible for ensuring work is completed in an efficient and timely manner. We are looking for a committed team member, with excellent organisational skills to join this busy customer service environment.

Along with day to day support to the county councils customer service centre, our customer support team deliver a variety of key council services, including Blue Badge administration and the councils Handy Persons adaptation scheme (HPAS). The post has some set shifts on rotation, however also benefits from the county Councils flexible working programme. Currently the post is home working, with the requirement to work one day per week in the office at Annesley.

You will need to be able to demonstrate an understanding and relevant prior experience of:-

  • Providing high quality customer and business support in a challenging and busy environment.
  • Providing information to the public or customers using excellent written skill and using other channels of communication.
  • Proven experience of working well within a team.

If you have the experience and a passion for wanting to deliver excellent customer service, then we would love to hear from you!

 

This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.
Appointment to this post is subject to a Disclosure and Barring Service check.

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.

If you have previously started an application form for this vacancy, please login and select “Your applications” by clicking on the dropdown at the side of your username, then select the relevant vacancy to continue with your application.

This vacancy is closed to applications.