Lead the delivery of a customer-focused pension administration service.
Drive continuous service improvement to meet the Fund’s key performance indicators, maximising the use of technology.
Manage and develop a range of specialist pension administration teams.
Implement increased automation and digital services to enhance efficiency and access to services.
Build on areas of strength within the team while addressing areas for development.
Contribute to the strategic and operational management of the Pension Fund.
Ensure appropriate governance arrangements for pension administration are in place.