Service Advisor

At Nottinghamshire County Council, we are deeply rooted in our community. We strive to deliver exceptional services to our residents while fostering a supportive environment for our staff. Join us in making a meaningful difference in the lives of adults with mental health needs.

Are you an organised, confident, and motivated individual? We are seeking a Service Advisor to join our countywide Mental Health Discharge Team. This vital role supports timely, safe, and well-coordinated hospital discharges for adults with mental health needs. You will be the key point of contact, helping to gather and record information, triage incoming referrals, and ensure that data is accurate and accessible for effective decision-making. If you thrive in a busy environment and enjoy helping others, this opportunity is for you!

As a Service Advisor, your responsibilities will include:

• Providing courteous advice and referral services to the public, service users, and partner agencies.
• Offering information on available services, benefits, and wellbeing issues.
• Triage referrals and determine outcomes, prioritising needs and escalating to senior staff when necessary.
• Maintaining accurate and up-to-date records to ensure data quality.
• Building strong working relationships with local agencies and maintaining resource databases.
• Participating in team meetings and contributing to service development.

To succeed in this role, you should have:

• A good general education, including GCSEs (A-C) in English and Maths or equivalent qualifications.
• Knowledge of current Adult Social Care and Health policy drivers.
• Experience in frontline contact with the public in a social care or health setting (paid or voluntary).
• Proficiency in using IT applications and maintaining accurate records.

We are looking for candidates who demonstrate:

• A high personal drive and commitment to excellent customer care.
• Strong interpersonal skills to build trust and rapport with colleagues and service users.
• Problem-solving abilities and the capacity to make decisions under pressure.
• Organisational skills to manage competing demands effectively.
• A commitment to empowering individuals and supporting their independence.

At Nottinghamshire County Council, we offer:

• A friendly, inclusive workplace where everyone is valued.
• Extensive training and development opportunities to grow your skills.
• Flexible working arrangements to support your work-life balance.
• A supportive team environment with excellent clinical and management support.
• Generous annual leave and a local government pension scheme.

Don’t miss out on this fantastic opportunity to make a difference in your community! If you are ready to take on this rewarding role as a Service Advisor, we encourage you to apply today. Join us in supporting adults with mental health needs and be part of a team that truly cares.