Service Support Analyst

1
1 April 2024
Permanent
Full Time
37
County Hall, Loughborough Road, West Bridgford, Nottingham, NG2 7QP
Chief Executive's
Week commencing 15/04/2024
£27,803 - £31,364 per annum

The role of the ICT Service Support Desk Analyst is to provide IT support for all Nottinghamshire County Council employees (circa 8000).

You will have previous technical support and/or IT Service Desk experience and be looking to further develop in these areas. The role is to support, troubleshoot and assist Council employees with all IT issues.

Requirements:

• Excellent communication and customer service skills
• Previous IT support experience
• Experience in Microsoft Office 365
• Active Directory / Azure AD experience
• Ability to remotely troubleshoot issues with hardware and software
• Demonstrable knowledge of Windows Operating Systems
• Familiar with Ticket / Incident Management systems
• Working within defined SLAs


You will be able to work independently as well as collaborate with other teams within ICT. You will also need to demonstrate excellent organisational skills, plus a commitment to quality, attention to detail and the ability to work in a flexible, pressured environment.

This is a hybrid role where you will primarily work from home, however some office days are required.

If you are keen to help transform public services to become more efficient by making better use of technologies then we want to hear from you. In return we offer flexible working conditions, 28 days annual leave entitlement rising to 33 days after five years continual service, an option of joining the Nottinghamshire local government pension fund and a friendly and supportive environment for all.

Appointment to this post is subject to a Disclosure and Barring Service check.
Service Support Analyst JD.pdf – 931KB

Tier 7b

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.

If you have previously started an application form for this vacancy, please login and select “Your applications” by clicking on the dropdown at the side of your username, then select the relevant vacancy to continue with your application.

This vacancy is closed to applications.